Privacy Policy

Last Updated: December 12, 2024

Fusapp OÜ (“Fusapp”, “we”, “us” or “our”) takes your privacy seriously. This Privacy Policy explains how your personal data is collected, used, stored and protected when you use our website (fusapp.com), mobile applications and services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, surname, email address, phone number
• Company Information: Company name, title, industry
• Payment Information: Billing address, payment method (credit card information is processed by third-party payment processors)
• Communication Content: Messages you send us, support requests

1.2 Automatically Collected Information

• Device Information: Device type, operating system, browser type
• Usage Data: Pages visited, clicks, session duration
• Location Information: IP address-based general location (city/country level)
• Cookies: Session and preference cookies

1.3 Information from Third Parties

• Profile information when social media login is used
• Transaction verification information from payment processors

2. Purpose of Information Use

We use your personal data for the following purposes:

• Service Delivery: Account creation, providing our products and services
• Communication: Support requests, important notifications, marketing (with your consent)
• Improvement: Developing our products and services, optimizing user experience
• Security: Fraud prevention, ensuring platform security
• Legal Obligations: Fulfilling legal requirements

3. Information Sharing

We do not share your personal data with third parties except in the following situations:

3.1 Service Providers

• Cloud infrastructure providers (Azure, CloudFlare)
• Payment processors (Stripe)
• Email service providers
• Analytics tools

3.2 Legal Requirements

• In case of court order or legal obligation
• To protect our rights or property

3.3 Business Transfers

• In case of merger, acquisition or asset sale

4. Data Retention

We retain your personal data for as long as necessary to provide our services or to fulfill our legal obligations.

• Account Data: While account is active + 3 years
• Transaction Records: 7 years (legal requirement)
• Support Requests: 2 years
• Analytics Data: 26 months

5. Data Security

We implement industry-standard security measures to protect your data:

• TLS/SSL encryption (in transit)
• AES-256 encryption (at rest)
• Regular security audits
• Access control and authorization
• Security incident monitoring

6. Your Rights

Under the EU General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access: Request access to your data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (“right to be forgotten”)
• Right to Restriction: Request restriction of data processing
• Right to Portability: Receive your data in a structured format
• Right to Object: Object to data processing

To exercise these rights, you can email [email protected].

7. Cookies

Our website uses cookies. You can manage your cookie preferences from your browser settings.

Types of Cookies Used:

8. International Data Transfers

Your data may be processed on servers outside the European Economic Area (EEA). In such cases, we use EU Standard Contractual Clauses or other appropriate safeguards.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Changes

We may update this Privacy Policy from time to time. For significant changes, we will notify you by email or website notification.

11. Contact

For privacy-related questions:

Data Protection Officer Email: [email protected]

Fusapp OÜ Tallinn, Estonia European Union